This Privacy Policy explains how Lingua Masters processes personal data in connection with its website, course inquiries, small-group language courses, online consultations, and related communications.
When we act as a controller under the GDPR, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation, purpose limitation, and security measures appropriate to the nature of the data and the processing involved.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive or transmit certain data in a portable form. If processing is based on consent, you may withdraw consent for future processing. You may also lodge a complaint with the competent supervisory authority.
We may process identification and contact details, course inquiry information, level screening responses, enrolment and timetable details, payment and billing records, attendance and progress information, communication content, and limited technical data such as device or browser information when you use the website or online lesson tools.
We receive data from you when you submit a contact form, book a consultation, ask about a course, complete level screening, enrol, or communicate with us by phone, email, or online consultation. We also generate data through scheduling, lesson administration, progress review, payment processing, and website or platform use.
We may use strictly necessary cookies for core site functions, preference cookies to remember selected settings, and analytics cookies to understand how the website is used. Where online lesson tools or embedded services are used, additional cookies may be set by those tools for session management and service delivery.
You may block or delete cookies through your browser settings. If the website provides a cookie preference tool, you may use it to manage non-essential cookies. Some cookies are necessary for basic site functions and may not be disabled without affecting performance.
Subject to legal conditions, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, restriction of processing, or objection to certain processing activities. Where processing is based on consent, you may withdraw that consent for future use.
To exercise your rights, use the contact details in this policy and describe the request clearly. We may ask for information needed to confirm your identity and to locate the relevant records. If a request is complex or numerous, we may respond within the period allowed by law and explain any extension where permitted.
We retain personal data for the period needed to handle inquiries, manage enrolment, deliver courses, maintain records, resolve disputes, and meet legal or accounting obligations. When data is no longer needed, we delete it or anonymise it, unless a longer retention period is required by law.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one published at the time of your visit or interaction, unless a later version states otherwise.
We use personal data to respond to inquiries, assess starting level, match learners to a suitable group and timetable, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain records, operate the website, and meet legal or security obligations.
We may share personal data with operational partners that help us run the website, process payments, manage communications, support scheduling, host online lesson tools, or provide technical maintenance. These parties act on our instructions or under their own applicable obligations and may not use the data for unrelated purposes.
We may disclose personal data where required to comply with law, lawful requests from public authorities, court orders, tax or accounting duties, or to protect our rights, users, or operations. We may also share data when necessary to establish, exercise, or defend legal claims.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
